REFUND AND RETURN POLICY

REFUND POLICY

Skin Renew does not provide refund service.

RETURN POLICY

If you are not satisfied with your purchase, you can send it back to us.

  • Returns must be made within 7 days from date of purchase.
  • Damaged items must be returned together with their original box (if any) and receipt.
  • Items bought during promotional events (e.g. Anniversary, cybersales or X’MAS) are not eligible for return and exchange.
  • Items are not eligible for exchange and return if the seal is broken or remove.

Kindly inform Customer Service before returning the item otherwise the request will not be processed.

 

What is Return/Exchange?
If the product you have received is faulty, wrong item or damaged, you can request to ‘Return and Exchange’ the item and get a new product.

An ‘Exchange’ process requires buyers to ship the received product back to seller in the same condition as when it first arrived, together with other free gifts or items provided by seller (if any and if required).

In the event where the ‘Exchange’ request or the exchangeable product fail to meet return policy, seller has all the rights to reject your request.

For more information, please contact Customer Support at cs@skin-renew.com ; +6016 209 5661

 

For which reasons can I return an item?

  • Wrong item delivered (wrong product/size/type etc)
  • Item damaged (example: crack bottle)
  • Item expired
  • Defective

 

What will I get back after returning the item(s)?
You will receive the same item in new as replacement.

 

What about postage charges?
Customers would have to bear the postage fees for shipping item(s) back to us during the return process, Please allow 14 working days for this process to be completed.
For more information, kindly email to cs@skin-renew.com, or contact +6016 2095 661

 

How can I return/exchange my purchase?
Kindly email your return request to cs@skin-renew.com with the subject “Return Item”. We will assist you as soon as possible.
Please allow 7 working days for your inquiry to be processed.
To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.

 

How long will it take to receive my new item(s)?
Please allow a minimum of 14 working days from the date we receive your return package.

 

I need more information about this. Who do I contact?
You can contact our customer service at cs@skin-renew.com ; +6016209561
Our customer service will contact with you during working days and hours as soon as possible.

CONTACT US

If you have any question you may contact us at:

EMAIL:

cs@skin-renew.com
Our customer service will reply to you within 48 hours

CONTACT NO. :

03-8066 7855
Mon – fri (except public holiday) 9.00AM – 6.30PM

ADDRESS:

71-2, Jalan Puteri 2/1,
Bandar Puteri, 47100 Puchong,
Selangor.